cancellation Policy

please note

Appointment Cancellation & Rescheduling Policy

At our salon, we value your time and strive to provide the highest quality service to every client. To ensure fairness and availability for all, we have implemented the following policy:

· A deposit is required to secure all appointments.

· We kindly ask that any cancellations or requests to reschedule be made at least 24 hours prior to your scheduled appointment time.

· Cancellations or rescheduling within 24 hours of the appointment will result in the loss of your deposit.

· Clients who fail to attend their appointment without notice (“no-shows”) will also forfeit their deposit.

This policy allows us to manage our schedule effectively and offer appointments to other clients who may be waiting.

By booking an appointment, you agree to these terms.

Thank you for your understanding and continued support.

Social Media & Image Use Policy

Harbour Beauty

1. Purpose

At Harbour Beauty, we love showcasing our work on social media and marketing platforms to highlight our services, inspire clients, and grow our brand. This policy explains how client images may be used and your rights regarding them.

2. Image Capture

During your appointment, we may take photographs or videos of:

Nails, or beauty treatments
Before-and-after results
Short video clips for reels or stories

We aim to ensure all content is respectful, professional, and focused on our work.

3. How Images May Be Used

Unless you choose to opt out (see Section 5), your images may be used for:

Social media platforms (e.g., Instagram, Facebook, TikTok)
Website galleries
Online advertisements and promotional materials
Printed marketing materials

We will never sell your images or use them in a misleading or inappropriate way.

4. Privacy & Respect

We will avoid tagging or identifying you without your permission
Personal details will never be shared alongside images
We will respect any reasonable request to remove content

5. Client Opt-Out Option

We operate on an opt-out basis, meaning:

Your consent for image use is assumed unless you tell us otherwise

If you do not wish for your images to be used:

Please inform a member of staff before or during your appointment, or
Tick the opt-out box on your consultation form

Your preference will be recorded and respected at all times.

6. Withdrawal of Consent

If you previously allowed image use but change your mind:

Contact us at [your contact details]
We will remove your images from future use where reasonably possible

(Note: We may not be able to remove content already shared by third parties.)

7. Staff Responsibility

All team members are trained to:

Ask before taking photos where appropriate
Respect opt-out requests without question
Ensure content aligns with our professional standards

8. Policy Updates

This policy may be updated periodically. The latest version will always be available in-salon and on our website.

9. Contact

If you have any questions about this policy, please contact:
Harbour Beauty
Harbourbeauty41@gmail,com

07518363931 - Nicola

Client Responsibility & Medical Disclosure Policy

Harbour Beauty

1. Purpose

At Harbour Beauty, your safety and wellbeing are our top priority. This policy outlines your responsibility to inform us of any health conditions or factors that may affect your treatment.

2. Client Responsibility

Clients are fully responsible for informing their beautician of any relevant medical or health-related information before each treatment.

This includes, but is not limited to:

Allergies or sensitivities (e.g., skin, products, latex)
Medical conditions (e.g., diabetes, epilepsy, skin conditions)
Current medications or topical treatments
Recent surgeries or medical procedures
Pregnancy or breastfeeding
Infections, cuts, abrasions, or contagious conditions
Previous reactions to beauty treatments

3. Consultation Requirement

A consultation will be carried out prior to your treatment where required
It is your responsibility to provide accurate, complete, and up-to-date information
Failure to disclose relevant information may result in the treatment being unsuitable or unsafe

4. Contraindications

Certain treatments may not be performed or may need to be adapted if contraindications are present.

If you do not disclose a condition:

Harbour Beauty cannot be held responsible for any adverse reactions or outcomes
We reserve the right to refuse or stop a treatment if a risk is identified

5. Patch Testing

Where applicable:

Patch tests must be completed in advance of certain treatments
It is your responsibility to attend and inform us of any reactions

6. Liability

By proceeding with your treatment, you confirm that:

You have disclosed all relevant medical and health information
You understand the risks of withholding such information
You accept full responsibility for any issues arising from non-disclosure

7. Changes to Health

Clients must inform us of any changes to their health, medication, or circumstances at each appointment, even if previously disclosed.

8. Right to Refuse Treatment

Harbour Beauty reserves the right to refuse treatment if:

We believe it may be unsafe
Insufficient information has been provided
Contraindications are present

9. Contact

If you are unsure whether a condition may affect your treatment, please contact us prior to your appointment:
Harbour Beauty
Harbourbeauty41@gmail,com

07518363931 - Nicola

PAYMENT METHOD

- Credit / Debit Cards
- Bank Transfer

- Cash in person

- Offline Payments